This page explains who we're built for, what we do differently, and how that shows up in your monthly reporting and your bottom line.
Who RC-PM Is Built For
We work with commercial property owners across Greater Vancouver who fit one or more of these profiles:
Owners of individual properties or small-to-medium portfolios
Typically one to twenty buildings. The segment large institutional firms often deprioritize and self-management starts to outgrow.
Owners switching from self-management
You've been handling it yourself, and the operational load — leases, CAM, vendor coordination, tenant communication — has stopped being a reasonable use of your time.
Owners replacing an underperforming manager
You've worked with a firm that promised more than it delivered. Response times that drifted, financials that never quite reconciled, leases that weren't being tracked. You want to start over with someone accountable.
Hands-off investors who still want clarity
You don't want to be in the day-to-day, but you want to know what's happening on your property — clearly, monthly, without having to chase anyone.
If that's you, the rest of this page is worth reading. If you're running a fifty-property institutional portfolio with dedicated regional teams, RC-PM may not be the right scale for what you need.
What Makes RC-PM Different
Five things, each tied directly to what they mean for your property and your statements.
Your manager answers the phone
When you call RC-PM, you reach the person managing your property. Not a service desk. Not a ticket queue. Not someone reading from a script.
What this means operationally: decisions happen in one conversation instead of three. Context isn't lost between intake and action. When something needs to be authorized at 4 PM on a Friday, the person on the call already knows your building and your file.
Fees are published
Commercial property management fees in Greater Vancouver typically fall between 3% and 8% of gross rent, depending on property type, tenant count, and lease structure. RC-PM publishes that range openly and quotes within it.
What this means: you can decide whether RC-PM is in your budget before investing time in a discovery call. There are no surprise layered fees on monthly statements. The proposal you get is the proposal you pay.
Every lease is abstracted at takeover
When RC-PM takes over a property, the first thirty days include a full review of every active lease. We abstract the key dates, financial terms, recovery formulas, renewal windows, and tenant obligations into a structured lease calendar.
What this means: missed rent step-ups, expired option windows that should have triggered renewals, unreconciled CAM charges from prior years — these surface during abstraction. For many properties switching managers, this exercise alone identifies real dollars the owner had stopped collecting.
CAM reconciliation happens annually, on time
Operating costs are tracked monthly against each tenant's lease-specific recovery formula. At year-end, we prepare reconciliation statements: tenants who underpaid are invoiced; those who overpaid receive credits. All documentation is maintained in case of dispute.
What this means: full recovery of recoverable costs, on schedule, without the deferred reconciliation cycles that quietly leave money on the table at many self-managed and under-managed properties.
Contractor invoices pass through at cost
When a vendor invoices for work on your property, that invoice passes through to you at cost. You see the actual document. RC-PM does not mark up vendor pricing.
What this means: the maintenance line items on your statement reflect what the work actually cost. The savings stay with the owner. Trust in the financials becomes verifiable, not assumed.
How This Shows Up Month to Month
The differences above translate into a specific operational reality:
- Tenant questions and emergencies handled by someone who knows your building, with same-day response on standard matters and two-hour response on urgent operational issues
- Monthly owner statement covering income, expenses, rent roll, aged receivables, bank reconciliation, and — for CAM properties — year-to-date recovery tracking against budget
- A lease calendar with forward-looking reminders on every renewal window, rent step, and operational deadline
- Clean year-end reconciliations and tax-ready records, in formats that work directly with your accountant
This is what direct, accountable, transparent commercial property management looks like in practice.
Want to see how we compare on a specific question? Browse our Resources for in-depth guides, or visit our FAQ for direct answers to the most common questions we get from landlords.
